Re “Wells Fargo sales quotas come at cost,” Dec. 22
The Times portrayed a culture that contradicts what Wells Fargo stands for.
We work hard to create a supportive, caring culture. Our ethics are centered on doing what is right for customers. We have robust ethics training, reporting mechanisms including an anonymous line, and checks to ensure customers are served properly. Our team members know that our success should never come at the expense of a customer.
We highly value and support our team members. Our all-team surveys conducted by Gallup show that branch employees are five times as engaged as the average U.S. worker. We seek lifetime customer relationships and we are honored when they give us the opportunity to serve them. It is not only in our customers’ best interest, but also in Wells Fargo’s interest, for customers to receive only the products they need and benefit from.
Wells Fargo is a company of thousands of people from diverse backgrounds with a common commitment to doing what is right by our customer and supporting our team.
The writer is executive vice president of corporate communications for Wells Fargo & Co.