There might seem to be little love for tellers these days, as banks slash the positions at a time when a growing number of transactions are being conducted on smartphones and other devices.
But comments made at Bank of America’s annual shareholders meeting in Charlotte last week show that some customers aren’t pleased to see tellers going away.
During the meeting, shareholder Robert Henry, of Greensboro, complained to CEO Brian Moynihan that he encountered long lines at Bank of America branches during visits in recent weeks.
“I went in one of our busiest branches,” Henry said. “They had one teller on the inside, one teller on the drive-in, and the line was out of the door.”
“I went to another branch: Same thing.”
Henry told Moynihan that he retired from Bank of America in March after working for the company for more than 40 years. He asked Moynihan if the bank is out to “run all our customers away, send them over to the credit unions?”
Moynihan, who thanked Henry for his service to the bank, told him that the company is measuring the lines in its branches “at all times” to determine how many tellers they need.
But Moynihan also pointed out that Bank of America’s customers are changing they way they conduct transactions thanks to new technology that allows them to bank without stepping foot into a branch.