Citigroup Inc., the third-largest U.S. bank by assets, is being investigated by the Consumer Financial Protection Bureau over its student-loan servicing practices, a person with direct knowledge of the matter said.
Citigroup is cooperating with the probe, the New York-based firm said Monday in a filing that didn’t disclose which regulator was involved. That agency is the CFPB, said the person, who asked not to be identified discussing an ongoing investigation.
The inquiry may result in penalties or having the bank offer restitution to customers, and echoes an enforcement action against at least one other institution, according to the filing, which didn’t name the other firm. Spokesmen for Citigroup and the CFPB declined to comment.