All Jackie wanted was a helping hand from her mortgage company, Wells Fargo, when seven months ago she lost a substantial part of her income and was temporarily unable to make her full house payment. Instead, what she got was a bunch of confusing letters and a foreclosure complaint.
WHO’S ON FIRST?
The letters leading up to the foreclosure together were reminiscent of the old comedy skit, “Who’s on First?” In other words, they painted a confusing portrait as to what exactly Jackie needed to do to work her way out of the dilemma and save her home.
For example, one letter from Wells Fargo lamented that it was unable to reach an agreement with Jackie as to her options while going on to state, “We have several options which may help you.”
Even more confusing was when Wells Fargo sent a letter saying Jackie may qualify for a loan modification, only to be followed two days later by another letter demanding payment of her entire $75,000 mortgage balance or foreclosure would follow.