When you’re going through the often-tedious process of refinancing your mortgage, getting some bad information can only serve to make things worse. That’s why a West Virginia woman is suing Wells Fargo, alleging that the bank told her to stop making loan payments then put her into collections and foreclosure.
According to the complaint [PDF], filed in a federal court in West Virginia, the homeowner took out her loan through Wells Fargo Home Mortgage in 2006.
In early 2015, she contacted the company about modifying her loan. At that point, a rep for Wells Fargo Home Mortgage instructed her not to make payments while the modification was being processed.
Relying on the information from the rep, the woman stopped payment, while providing all necessary paperwork for the modification.
In June 2015, Wells Fargo re-sent the woman a packet requesting duplicate documents. The following month, the woman says she began receiving debt collection calls.