The phone rings, pauses, and then a recording on the line says: “Hello! This is Rachel at cardholder services,” or “This is an important notice about your automobile.”
If you’re like many Americans, you have probably received a robocall just like these, which have become a scourge for consumers despite increasing efforts to stop them. In May, there were 2.6 billion robocalls, or automatically dialed calls, in the U.S. That amounts to over 8 calls a person, according to YouMail, an app designed to stop the pesky calls.
“Anytime you get a robocall in which somebody is trying to sell you a good or service, if you didn’t give the caller prior expressed written consent for that call, that call is illegal,” Janice Kopec, a staff attorney with the Federal Trade Commission (FTC), told CNBC’s “On the Money” recently. Kopec is part of one of two government agencies working to stop the problem.