As part of our ongoing investigation into American Home Shield (AHS), we have reviewed a number of consumer complaints, received through a FOIA request, that claim Wells Fargo added unauthorized charges for AHS home warranties to customers’ Wells Fargo mortgage statements.
In addition to potentially providing another avenue of scrutiny for Wells Fargo, legal experts we spoke with said the complaints could expose AHS to “joint and independent” legal scrutiny from state and federal regulators, litigators, and other entities pursuing action against Wells Fargo for similar sales practice issues.
Several of the complaints relate to unauthorized monthly charges for AHS home warranties Wells Fargo included on customers’ mortgages. Public complaints posted online as early as 2009 and as late as September of 2013 echo those found in the FTC’s database.
The complaints we reviewed claim Wells Fargo tacked unauthorized charges for AHS home warranties as an “optional product” on customers’ Wells Fargo mortgage statements. Those optional product charges ranged from $33 to $69.11 per month.