SAN FRANCISCO – When your bank alerts you to a fraudulent charge on your debit card – and you confirm it’s not yours, the bank will stop the payment to the scammer.
That’s what a Bay Area woman thought. Instead, the bank, weeks later, told her she had to prove someone was stealing money out of her account.
“It was surreal,” Sarah Fiene of San Francisco. “It felt surreal. How could this be happening?
Fiene says she was at work when she received a robocall from Bank of America.
“It said, ‘We suspect some fraudulent activity on your debit card.’,” Fiene recalled. “It gave a number to call to find out what was going on.”
She called the number immediately, but had to wait on hold for 40 minutes. A customer service representative asked Fiene if she had made a $372 purchase to a telecom company. Fiene had never heard of it.
“I said no I did not authorize this charge,” Fiene said. “I don’t recognize this company. ”
She was still on the phone as more charges came in.