Wells Fargo (WFC) has begun refunding customer who were harmed when the bank charged them for products including pet insurance, legal services, home warranties and other forms of insurance, a person familiar with the matter told CNNMoney on Thursday.
An ongoing review at Wells Fargo has found billing and telemarketing problems with so-called “add-on” products that are added to customer accounts, the source said.
Hundreds of thousands of Wells Fargo customers may have been charged for dozens of products they didn’t fully understand, The Wall Street Journal reported on Thursday.