Dana Novelli, of Jackson Township, had her house cleaned out by Ocwen Mortgage Co. when she was at work one day in October. But it was the wrong house. They ransacked the place, winterized it, tore off fixtures, took jewelry. She has had no satisfaction in getting anything back or any answers since then and now has filed a lawsuit in hopes of getting back her possession and some answers.
JACKSON TWP.
One morning last October, Dana Novelli drove away from her home and headed to work, like she always does. She finished her day teaching at an Akron Public School, and drove back home, like she always does. Finally, she pulled into her driveway, like she always does.
That’s when this story takes a sharp turn.
Nothing she saw or experienced after that was familiar.
She was greeted by a large note on the front door of the raised ranch house she has called home for 28 years. She said she noticed a lock box on the door handle. She read the note: The home had been winterized — pipes and hot water tank drained; locks changed; the automatic garage door opener disconnected.
“I was hysterical …. sick, physically ill,” Novelli recalled.
It had to be a dream, or at least a mistake, she thought.
She said she phoned her mortgage company, Ocwen. She said they told her it was a mistake, that there was no active foreclosure case, which she already knew. Novelli said they provided her the lockbox security code over the phone, so she could get back into her house. That, she said, is when it got even worse.
LAWSUIT
According to Novelli, and a civil lawsuit filed last month in Stark County Common Pleas Court, here’s what happened next:
Once inside her house, she found every closet door and drawer opened and the contents in disarray; her jewelry box had been rifled through and pieces were missing; prescription medicine was missing from her bedroom; other possessions were missing or scattered on floors; electrical outlets were damaged and the electricity was off; fixtures had been torn off bathroom walls.
“It’s really one of the most outrageous, over-the-top, unbelievable things I’ve seen,” said Jeff Lookabaugh, one of Novelli’s four attorneys. “Her computer was on. They even went through her underwear drawer.”
Stacie Roth and Sam Ferruccio, two more of her attorneys, said Novelli phoned Ocwen again. They said she was advised to contact Altisource, the contractor Ocwen hired to clean out the “foreclosed” house.
By the end of the night, after many phone calls, Novelli said she believed the problem may be on its way to being resolved.
Then, she said, it got worse again.
According to her and the complaint, Altisource and Jackson Township police showed up the next morning, pounding on her window. She had to get out, they told her. Altisource was back to finish emptying the house.
“At this point, she’s standing on her porch crying,” Lookabaugh said.
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